Returns & Exchanges

Returns and Refunds(India)

We do not accept and return or exchange of products.

Damaged Items

In the unlikely event that items are delivered defective from Stories from India and there is no clear damage to the item from the courier company, you will need to take pictures of your items within 24hours of receiving your goods. Pictures of your defective item will need to be sent to neha_khetan@hotmail.com. If the items are delivered defective, Stories from India will refund you your full amount or replace the items that you ordered. If the items are not reported defective within 24 hours of receiving them, then we will not be able to refund or exchange your order.

How to return your items

Returns expense will be covered by the customer.

Returns and Refunds (Outside India )

Incase you receive a damaged product at the time of delivery – please write to us within 48 hours of receiving the product along with a photograph of the damaged product to neha_khetan@hotmail.com

  • No refunds will be allowed incase of refusal to pay import duties/taxes at the time of delivery (as applicable by your country’s laws)
  • No exchanges or refunds allowed in case of minor colour or design variations. Such variations are a part of the handcrafting process and beyond the control of our craftsmen.